Proper Hour Home Service Company
Last Updated: August 2023.
We at Proper Hour Home Service Company, are committed to protecting your personal information. Each time you visit our websites or provide us with information, you are accepting the practices as described in the policy at that time. Please review this policy from time to time as we may update it periodically. If you have entered into a separate agreement with Proper Handyman Company, (a licensing agreement, nondisclosure agreement, etc.) that agreement may include additional relevant information. California residents, please also see the “Note To California Residents” Section for additional rights that apply to you.
Information We Collect From You
To provide you with products and services, we may collect personal information (i.e. name, user name, shipping address, phone number, email address), financial information (i.e. credit card numbers and billing addresses), and demographic information (i.e. zip code, age). We retain personal information no longer than is necessary for business purposes or legal requirements. If you do not provide certain account information, or withdraw consent for us to use it, we may not be able to provide some services to you. Voluntary submissions of personal information can occur for various reasons, such as if you request to receive information about our services, or if you subscribe to one of our mailing lists. If you subscribe to one of our mailing lists, we generally collect your name, email address, and your telephone or other information if you provide it to us so we can customize your experience and better serve your needs.
Children under the Age of 16
Children under the age of 16 are required to provide consent from a holder of parental responsibility. This person may review the child’s personal information, withdraw consent to use it, or have it deleted, by contacting [email protected].
How We Use Your Personal Information
We use information you provide, like names, addresses, phone numbers, email addresses, and sometimes credit card information when such information is voluntarily submitted by our visitors as well as to deliver the services you have requested, to contact you when necessary in connection with those service requests, to send you information regarding your order or requested services, and to prevent fraud and spam. Most of your customer information is stored in a third-party Customer Relationship Manager (CRM) system.
Your credit card information is not stored by us, and is instead passed to our payment processors. These include but are not limited to: Stripe, PayPal, Coinbase, Zelle, PayThen.
We automatically collect and store certain information in server logs. This includes your IP address, your browser and operating system, and details of how you used our website. Cookies are text files that are used by your computer’s web browser to store your preferences, and enable us to enhance your user experience with our site. Third party retargeting networks may also use cookies to display our advertisements to you on other sites. You can learn more about how to opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. Please note that you do have the option to configure most web browsers to NOT accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our site or the web-hosted software that runs on our site.
Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” signals other than cookies, we do not currently respond to “Do Not Track” signals that are undefined. We are waiting for the online industry to develop a common protocol for how to treat DNT signals. In the meantime, you can use the range of other tools we provide to control data collection and use, including those described herein.
If you opt in to emails about our products, offers, updates, and events, we may send you emails about these topics on behalf of ourselves and/or our affiliates. You can opt out of non-transactional emails by clicking the unsubscribe link at the bottom of any email communication, or by emailing [email protected].
You can customize your email and other preferences (such as the lists you are subscribed to) by following the instructions contained in the Section entitled “Access to and Control of Your Personal Information”. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.
By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. If you visit this site with
Severability
If any part of this privacy policy is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Note to California Residents
If you live in the State of California, under the California Civil Code, you have the right to request that companies who conduct business in California provide you with a list of all third parties to which the company has disclosed Personal Information during the preceding year for direct marketing purposes.
Alternatively, the law provides that if a company has a privacy policy that gives either an opt-out (often referred to as “unsubscribe”) or opt-in choice for use of your Personal Information by third parties (such as advertisers or affiliated companies) for marketing purposes, that the company may instead provide you with information on how to exercise your disclosure choice options.
This site qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either opt-out or opt-in to the use of your Personal Information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year.
If you are a California resident and want to request information about how to exercise your third party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail).
All requests sent via regular mail must be labeled “Your California Privacy Rights” on the email subject line or envelope and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code. Please include your zip code for our own record keeping. We do not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Disclosure And Acknowledgment Of State Laws Related To Digital Privacy
You acknowledge that you have been provided with full notice and disclosure of all applicable laws and regulations concerning your visit to our websites or providing us with information, and that all terms and use comply with the relevant laws, including but not limited to the following:
Overview
The Internet and new technologies continually raise new policy questions about privacy, and state lawmakers are continuing to address the array of privacy issues arising from online activities. This web page documents state laws in a limited number of areas: comprehensive consumer data privacy, website privacy policies, privacy of online book downloads and reader browsing information, personal information held by Internet service providers, online marketing of certain products directed to minors, and employee email monitoring. Other types of state laws address privacy and can also apply to online activities.
Consumer Data Privacy Legislation
2021 Consumer Data Privacy Legislation
2020 Consumer Data Privacy Legislation
2019 Consumer Data Privacy Legislation
Comprehensive Consumer Data Privacy Laws
Three states—California, Colorado and Virginia—have enacted comprehensive consumer data privacy laws. The three laws have several provisions in common, such as the right to access and delete personal information and to opt-out of the sale of personal information, among others. Other provisions require commercial websites or online services to post a privacy policy that describes the types of personal information collected, what information is shared with third parties, and how consumers can request changes to certain information.
California
Cal. Civ. Code §§ 1798.100 et seq. (California Consumer Privacy Act of 2018 (CCPA))
Allows consumers the right to request a business to disclose the categories and specific pieces of personal information that the business has collected about the consumers as well as the source of that information and business purpose for collecting the information. Provides that consumers may request that a business delete personal information that the business collected from the consumers. Provides that consumers have the right to opt-out of a business’s sale of their personal information, and a business may not discriminate against consumers who opt-out. Applies to California residents. ( A.B. 375 , Effective Jan. 1, 2020. Amended by 2018 S.B. 1121. )
Related CCPA Information:
CCPA Regulations , California Office of the Attorney General
California Attorney General , Background on the CCPA and the Rulemaking Process
Standardized Regulatory Impact Assessment: California Consumer Privacy Act of 2018 Regulations , prepared for California Attorney General’s Office, Aug. 2019
California
Other Key Consumer Data Privacy Laws
California
Cal. Civ. Code §§ 1798.99.80 et seq. (Data Broker Registration)
Requires data brokers to register with, and provide certain information to, the Attorney General. Defines a data broker as a business that knowingly collects and sells to third parties the personal information of a consumer with whom the business does not have a direct relationship, subject to specified exceptions. Requires the Attorney General to make the information provided by data brokers accessible on its internet website. Data brokers that fail to register are subject to injunction and liability for civil penalties, fees, and costs in an action brought by the Attorney General, with any recovery to be deposited in the Consumer Privacy Fund, as specified. The bill would make statements of legislative findings and declarations and legislative intent.
Children’s Online Privacy
California
Calif. Bus. & Prof. Code §§ 22580-22582
California’s Privacy Rights for California Minors in the Digital World Act, also called the “eraser” bill, permits minors to remove, or to request and obtain removal of, content or information posted on an Internet Web site, online service, online application, or mobile application. It also prohibits an operator of a Web site or online service directed to minors from marketing or advertising to minors specified products or services that minors are legally prohibited from buying. The law also prohibits marketing or advertising certain products based on personal information specific to a minor or knowingly using, disclosing, compiling, or allowing a third party to do so.
Cal. Govt. Code §§ 6254 , 6267 and 6276.28
Protects a library patron’s use records, such as written records or electronic transaction that identifies a patron’s borrowing information or use of library information resources, including, but not limited to, database search records, borrowing records, class records, and any other personally identifiable uses of library resources information requests, or inquiries. Cal. Civil Code § 1798.
The California Reader Privacy Act protects information about the books Californians browse, read or purchase from electronic services and online booksellers, who may have access to detailed information about readers, such as specific pages browsed. Requires a search warrant, court order, or the user’s affirmative consent before such a business can disclose the personal information of its users related to their use of a book, with specified exceptions, including an imminent danger of death or serious injury.
Privacy Policies and Practices for Websites or Online Services
California
Calif. Bus. & Prof. Code § 22575
Requires the operator of a commercial web site or online service to disclose in its privacy policy how it responds to a web browser ‘Do Not Track’ signal or similar mechanisms providing consumers with the ability to exercise choice about online tracking of their personal information across sites or services and over time. It also requires the operator to disclose whether third parties are or may be conducting such tracking on the operator’s site or service.
Calif. Bus. & Prof. Code § 22575-22578 (CalOPPA)
California’s Online Privacy Protection Act requires an operator, defined as a person or entity that collects personally identifiable information from California residents through an Internet Web site or online service for commercial purposes, to post a conspicuous privacy policy on its Web site or online service ( which may include mobile apps ) and to comply with that policy. The law, among other things, requires that the privacy policy identify the categories of personally identifiable information that the operator collects about individual consumers who use or visit its Web site or online service and third parties with whom the operator may share the information.
Cal. Civ. Code §§ 1798.130(5), 1798.135(a)(2)(A)
Requires certain companies to disclose specified information in an online privacy policy or policies if the business has an online privacy policy or policies and in any California-specific description of consumers’ privacy rights, or if the business does not maintain those policies, on its internet website and update that information at least once every 12 months. Requires certain companies to include a description of a consumer’s rights pursuant to Section 1798.120, along with a separate link to the “Do Not Sell My Personal Information” Internet Web page in online privacy policies.
Cal. Ed. Code § 99122
Requires private nonprofit or for-profit postsecondary educational institutions to post a social media privacy policy on the institution’s Internet Web site.
COOKIE POLICY
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website. We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our website; and (2) third party cookies, which are served by service providers on our website, and can be used by such service providers to recognize your computer or mobile device when it visits other websites. Cookies we use Our website uses the following types of cookies for the purposes set out below:
Type of cookie Purpose
Essential Cookies These cookies are essential to provide you with services available through our website and to enable you to use some of its features. For example, they allow you to log in to secure areas of our website and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies These cookies allow our website to remember choices you make when you use our website, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our website which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website.
Analytics and Performance Cookies These cookies are used to collect information about traffic to our website and how users use our website. The information gathered does not identify any individual visitor. It includes the number of visitors to our website, the websites that referred them to our website, the pages they visited on our website, what time of day they visited our website, whether they have visited our website before, and other similar information. We use this information to help operate our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website. We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our website works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies You can find out more about how Google protects your data here: https://policies.google.com/privacy. You can prevent the use of Google Analytics relating to your use of our website by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB
Targeted and advertising cookies These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites. You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.
Social Media Cookies These cookies are used when you share information using a social media sharing button or “like” button on our website or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.
Disabling cookies You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of our website. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our website.
